We will delay opening today Friday, February 3rd to 11 am. Please call ahead to confirm.
Staff will continue to be available by phone, text or email during normal business hours.
For account information anytime, be sure to use our virtual branch (home banking) or mobile app.
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contact us

Quick Links

Notice

Please do not send confidential or sensitive information to the Credit Union via email, because it may not be a secure method of communication. We encourage members to call or stop by the branch to speak with a representative. Once we establish a relationship, we can send information through a secured email administered by the Credit Union. 

By Phone OR TEXT

For Account Services: Text 817-847-2850

For Lending Services: Text 817-847-2815

Office: 817.847.8992

Fax: 817.847.0328

Debit Card:
If a debit card transaction has been denied, please call 1.888.263.3370, 24 hours a day, 7 days a week. 

To report debit cards lost or stolen, call 1.800.791.2525.

To activate your debit card or update your pin, call 855.726.4885

Credit Card:
To file a dispute or report credit cards lost or stolen, call 1.800.599.7889. 

For assistance resetting your online access at eZCard, call 1-866-604-0380

By Email

General Info:
postmaster@family1stfcu.org

Member Services/New Account Information:
carlos@family1stfcu.org

Loan Processor:
janet@family1stfcu.org

 

Location & Mailing address

Branch Address: 
Family 1st of Texas FCU
3501 Western Center Blvd.
Fort Worth, TX 76137

Credit Card Payment Address: 
VISA®
P.O. Box 4521 
Carol Stream, IL 60197-4521

*Please make sure you include your credit card number when making payments. 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
LOBBY HOURS

Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm 
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday 

DRIVE-THRU HOURS

Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm  

Closed Saturday & Sunday  

2022 holiday closures

Martin Luther King Jr. Day - Monday, January 17th
Presidents Day - Monday, Feb 21
Memorial Day - Monday, May 30th
Juneteenth - Monday, June 20th
Independence Day - Monday, July 4th
Labor Day - Monday, Sept. 5th
Veteran's Day - Friday, Nov. 11th
Thanksgiving - Thursday, November 24th & November 25th
Christmas - Friday, December 23 (Closing at Noon) & Monday, December 26th (All Day)
New Year's - Friday, December 31st (Closing at Noon) & Monday, January 2nd (All Day)