For Account Services: Text 817-847-2850
For Lending Services: Text 817-847-2815
Office: 817.847.8992
Fax: 817.847.0328
Debit Card:
If a debit card transaction has been denied, please call 1.888.263.3370, 24 hours a day, 7 days a week.
To report debit cards lost or stolen, call 1.800.791.2525.
To activate your debit card or update your pin, call 855.726.4885
Credit Card:
To file a dispute or report credit cards lost or stolen, call 1.800.599.7889.
For assistance resetting your online access at eZCard, call 1-866-604-0380
General Info:
postmaster@family1stfcu.org
Member Services/New Account Information:
carlos@family1stfcu.org
Loan Processor:
janet@family1stfcu.org
Branch Address:
Family 1st of Texas FCU
3501 Western Center Blvd.
Fort Worth, TX 76137
Credit Card Payment Address:
VISA®
P.O. Box 4521
Carol Stream, IL 60197-4521
*Please make sure you include your credit card number when making payments.
Please note that Wednesday's hours are different than other days of the week.
Monday: 9 am-5 pm
Tuesday: 9 am-5 pm
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm
Closed Saturday & Sunday
Please note that Wednesday's hours are different than other days of the week.
Monday: 9 am-5 pm
Tuesday: 9 am-5 pm
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm
Closed Saturday & Sunday
Martin Luther King Jr. Day - Monday, January 17th
Presidents Day - Monday, Feb 21
Memorial Day - Monday, May 30th
Juneteenth - Monday, June 20th
Independence Day - Monday, July 4th
Labor Day - Monday, Sept. 5th
Veteran's Day - Friday, Nov. 11th
Thanksgiving - Thursday, November 24th & November 25th
Christmas - Friday, December 23 (Closing at Noon) & Monday, December 26th (All Day)
New Year's - Friday, December 31st (Closing at Noon) & Monday, January 2nd (All Day)