Welcome to Family 1st’s FAQ Page. Family 1st has recently implanted a system upgrade on April 1, 2020.
Listed below is more information for our members. Lobby hours are still suspended until further notice.
Wednesday, April 1, 2020
Technology continues to change and improve at a rapid pace. This new system will enable Family 1st to serve you, the member better.
Members will be minimally affected but should enjoy many new account features.
Yes, your suffix of your checking account number will change. Checking accounts now identified by “09” after member number will change to “75” after member number.
Members may use up any checks they have on hand and any new orders will be set to order to reflect the suffix change.
No, direct deposits will not be affected, but we suggest you still monitor your account.
No, existing ACH’s will not be affected.
There should not be any changes but monitor your account carefully and notify us of any changes.
You will be signing into a completely new system with new capabilities.
Android users: Go to the Google Play store and type in "Family 1st of Texas FCU", you will need to download our NEW Family 1st app.
Apple Users: Go to the App store and type in "Family 1st of Texas FCU", you will need to download our NEW Family 1st app.
Yes. We encourage our members to save any information from our current Bill Pay website so that it will make the process run smooth when you are adding your accounts to the new Bill Pay website.
Member's credit cards will not be affected.
Yes, members will still have debit card access during this transition.
Yes. Remote deposit is now available. ***Funds deposited by 4:30 p.m. CST will be made available the next business day. Longer delays may apply during weekends and holidays. ***
Will I need to sign up for E-statements?
Yes. Members will need to sign up for e-statements.
Will I get a paper statement or an E-statement for the month of March?
Yes. All members will receive paper statements.